10K Three Tone Gold Virgin Mary Bracelet

I ordered the bracket and i paid for expedited shipping and it’s been like 10 days and it’s saying it hasn’t been shipped yet or nothing and when i email i never get a response back to update me on the bracket i ordered. I bought this for my girlfriends birthday and now i don’t know what ima do for her gift now unless they email me back and get me the bracket even if it is late :(