Frequently Asked Questions (FAQ)

JEWELRY

Q: Are these real gold? 

A: Our jewelry is gold plated. Not real gold.


Q: Is your jewelry for men as well?

A: Yes! Anyone can wear our jewelry.

SHIPPING & HANDLING


Q: How long does shipping take?

A: We ship orders within 1 - 2 days.

Q: How long does it take to arrive?

A: They arrive within anywhere from 3-7 days for standard shipping.

With expedited shipping, it could be anywhere from 1-3 days.

Q: What if I don't get my package?

A: You would have to contact USPS customer service so they can help you locate your package! 

 

JEWELRY LIFE

Q: Can you shower with the jewelry on? Can they be worn in water? 

A: No, we don’t recommend it. Keep your jewelry in a nice and dry place to make sure it lasts you as long as possible. 

Q: Does the items stain or does the color fade? Are your products non tarnishing? If so, can cleaning prevent that?

A: With proper jewelry care and cleaning our jewelry won't fade or tarnish over time.

To go to our jewelry care page, click here

CUSTOM JEWELRY


Q: Do you do custom jewelry?

A: As of now, we don't. But we're working on offering this service.

RETURNS & EXCHANGES

Q: Can I get a replacement? Can I return items I've purchased?

A: Yes! Our return policy window is 7 days after delivery. For replacements, please email us your order number and send pictures of the jewelry at larosabrandjewelry@gmail.com 

QUESTION NOT HERE?

Send us an email and we'll get back to you within 24 hours! To contact us, click here